FLS MOBILE FLOW EDITION

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our vision is to create a mobile field service solution that leverages the power of digitization to support on-site employees efficiently and effortlessly, without adding to their workload.

The FLS MOBILE App (FLOW EDITION) enhances efficiency across the entire process by offering transparent, paperless call processing. This allows your field service team to concentrate on what matters most – ensuring customer satisfaction.

From sending notifications about the engineer's arrival or delivery at the customer's location via text message to providing live on-route tracking, we minimize customer waiting times.

Our dynamic route scheduling feature, FLS Real-Time-Scheduling, adds a layer of agility, enabling seamless integration of same-day and ad-hoc requests into the route schedule.

The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION.

Are you currently modeling your processes in the BPMN standard or planning to do so in the future?

Now, you can easily transfer these processes to your field service app. It offers an intuitive and user-friendly integration of your field service, providing exactly the queries and process steps needed for each individual service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set:

  Workflow processes in the BPMN standard can be mapped "out of the box" and compiled flexibly. This tool set enables the digitization of processes quickly and efficiently.

• User and Role Reference:

  Offers clear, simple, and self-explanatory user guidance, supporting the skill set of the engineer/driver and minimizing error potential during execution.

• Data Transmission:

  Transfers all data required for the deployment (such as customer master data, object data, and material data) to the engineer's device (offline, online, and hybrid scenarios).

• GIS Mapping:

  Includes support for mapping services like Google Maps or individual GEO systems.

• Integration of Partners and Service Providers:

  Easy integration via link sharing.

• Staff Radar:

  Shows nearby engineers, allowing them to view the locations of colleagues for assistance with a call.

• Push Notifications:

  Sends notifications to the engineer, especially in emergencies.

• Automated Customer Notification:

  Informs the customer of the estimated time of arrival (ETA) at a defined time – e.g., 30 minutes before the appointment – via text message or email; live on-route tracking is also possible.

• On-Premise Data Recording:

  Records call and feedback data, both online and offline.

• Appointment Management:

  Allows independent, binding appointment agreements by the field engineer, integrated into FLS Real-Time-Scheduling.

• Checklists and Reports:

  Records checklists, reports, and changes to master data.

• Information Provision:

  Provides all necessary information (scope and content of work, deadlines, customer and machine or system data).

• Real-Time File Exchange:

  Enables the exchange of photos and documents in real time; files in common formats (such as photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP/CRM system.

• Customizable Reports:

  Offers individually designable customer and call reports.

• Audit-Proof Signatures:

  Records signatures after the engineer's deployment (customer and engineer) for audit-proof documentation.

• Mobile Time Recording:

  Includes activity and absence recording.

• Mobile Materials Management:

  Features van stocktaking, allowing used materials to be booked and reordered directly in the app; any exchange of material between colleagues is recorded transparently via FLS MOBILE.

  • Displays and manages material groups, material locations, storage facilities, and inventory at storage locations.

  • Handles serialized materials.

  • Books material movements.

  • Processes purchase or restock requests.

For questions or additional information, please call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to check it out!